Refund Policy
Last updated: August 20, 2026
This is a legacy/historical document. It applied to past lead-package purchases and is not a description of a current offering. It has been replaced for lead-package matters by the Lead Quality Guarantee & Replacement Policy.
AutoProspector Pro’s current, active product is the AI Autopilot subscription (software + AI credits). For historical lead orders, AutoProspector Pro replaced invalid records rather than issuing refunds; the linked policy is the single governing document for that historical lead quality, replacement and refund process.
Current offering: AI Autopilot subscription
- Billed in advance and non-refundable for the current billing period.
- No minimum term applies. You can stop future renewals at any time from Account → Billing; your plan stays active until the end of the period you already paid for. Amounts already billed are non-refundable, subject to applicable law.
- Refunds outside the above are issued only where required by law or expressly approved by AutoProspector Pro.
Legacy: lead-package orders (historical only)
- Replacement request window: 7 days from delivery, with proof.
- Every plan included a 10% verified-lead buffer before any replacement was needed.
- Lifetime plans (discontinued, closed to new purchases) were refundable within 14 days if no lead delivery had been redeemed.
- Delivered custom lead files were digital products created for the customer and were non-refundable; the remedy was replacement.
- Other refunds for those historical orders are issued only where required by law or expressly approved by AutoProspector Pro.
Requests
Email billing@autoprospector.pro (billing) or support@autoprospector.pro (replacements) from the address on your account with your order number. We respond within 2 business days.