Lead Quality Guarantee & Replacement Policy

This policy is the single governing document for lead quality, replacements and refunds at AutoProspector Pro. It replaces our previous “Refund Policy.” Where any other page or marketing material appears to conflict with this policy, the Master Customer Order Agreement governs, followed by this policy.

1. What we deliver

• Business prospecting records built to the intake you provide during onboarding (niche, audience, geography, keywords).
• Each record passes our published verification process: syntax, domain and MX checks on email, business-existence checks, and duplicate removal within the delivered file.
• Every plan ships an additional 10% verified records as a rejection buffer.
• Standard delivery target: within 5 business days of onboarding completion; up to 10 business days for large-volume orders (Ultimate, Lifetime, Enterprise).

2. What we do not guarantee

• Response rates, booked meetings, conversions or revenue outcomes.
• Exclusivity — records are compiled from publicly available business sources that other parties may also access.
• Suitability for regulated outreach (SMS, calling) without your own compliance review. See our Compliance Statement.

3. Replacement request window

You may request replacements for provably invalid records within 7 days of delivery. This is the only replacement window in force across all AutoProspector Pro documents.

4. What qualifies for replacement

• Email address returns a hard bounce (permanent failure).
• Business is closed, or the record does not exist.
• Record is outside the industry or geography specified in your intake.
• Record is a duplicate of another row inside the same delivered file.

Not eligible: soft bounces, autoresponders, no reply, unsubscribes, or a contact simply not being interested.

5. Proof required

Reply to your delivery email (or open a support ticket) listing the affected rows and, for each row, one of the following:

• The bounce message or ESP failure code.
• A screenshot or link showing the business is closed or does not exist.
• A short explanation of the mismatch against your written intake.

We respond within 2 business days. Confirmed invalid rows are replaced at no cost, over and above the 10% buffer already included.

6. Duplicate rules

• Duplicates within a single delivered file are replaced.
• A record appearing in an earlier order for the same account is replaced on request within the same 7-day window.
• Records you already hold from third-party sources are not treated as duplicates.
• A replaced row cannot be submitted for replacement a second time for the same reason.

7. Digital product policy

Deliveries are digital products researched and compiled specifically for you. Once a file has been generated and delivered, the order is non-refundable and remedies are limited to replacement as described above.

8. Refunds

• Subscriptions: billed in advance and non-refundable for the current period. Cancel any time from Account → Billing; cancellation stops future renewals. Partial-period refunds are not issued.
• Lifetime plans: refundable within 14 days of purchase only if no lead delivery has been redeemed.
• Custom / one-time lead orders: refundable only before research begins. Once research has begun, the remedy is replacement.
• Otherwise, refunds are issued only where required by applicable law or where expressly approved in writing by AutoProspector Pro.

9. Undeliverable or unfulfillable orders

If we cannot fulfil an agreed quantity in the agreed niche, you may choose a pro-rata credit toward a future order or a pro-rata refund of the unfulfilled portion.

10. Chargebacks

Please contact us before filing a chargeback — most issues are resolved faster directly. Pretextual chargebacks may result in account suspension and forfeiture of active credits.

11. Limitation of liability

To the maximum extent permitted by law, AutoProspector Pro’s total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunity. Governing law: Governing jurisdiction — to be provided.

12. How to submit a request

Email support@autoprospector.pro from the address on your account with your order number, the affected rows, and the proof described in section 5. Billing questions: billing@autoprospector.pro.