Lead Delivery Policy

Last updated: July 30, 2026

Acknowledgment summary

By purchasing, you acknowledge that:

  • Leads are custom-built to your intake and delivered digitally.
  • Standard delivery: within 5 business days of onboarding completion.
  • Every plan includes a 10% verification buffer for natural rejection.
  • Replacements for provably-invalid rows within 7 days of delivery.
  • Because the file is created for you, delivered orders are non-refundable and the remedy is replacement.

This policy explains what a delivery contains and how long it takes. Quality, replacements and refunds are governed by the Lead Quality Guarantee & Replacement Policy, and, above that, the Master Customer Order Agreement.

1. What you receive

  • A CSV / XLSX file of verified business leads matching your onboarding intake.
  • A delivery summary describing the run and headline counts (where applicable to your plan).
  • A “How to Use Your Leads” guide (Bronze plan and above).

2. Timeline

Standard delivery target is within 5 business days of onboarding completion. Larger volumes (Ultimate, Lifetime, custom Enterprise) may take up to 10 business days. You will receive an email when the file is uploaded to your account.

3. Verification & buffer

Every plan includes a 10% verification buffer on top of your paid lead count. The verification steps are published on our Verification Process page, and sourcing is described in How We Source Leads.

4. Replacement window

Provably invalid rows may be replaced within 7 days of delivery. Proof requirements and duplicate rules are set out in the Lead Quality Guarantee.

5. What we do not guarantee

  • Response rates, meeting bookings, or revenue outcomes.
  • Suitability for regulated outreach without your own compliance review — see the Compliance Statement.
  • Exclusivity — records come from public sources also accessible to others.

6. Customer responsibilities

  • Provide accurate intake during onboarding; vague intake extends the timeline.
  • Use the leads lawfully and honour opt-out requests.
  • Do not resell or redistribute the raw lead file.

7. Refunds

Deliveries are digital products created specifically for you. Once generated, the order is non-refundable; see the Lead Quality Guarantee for the complete refund and replacement rules.

8. Questions

Reply to your delivery email or contact support@autoprospector.pro.